Service Administrator

Service Administrator

Post Date: September 8, 2023
Location: Edmonton, Alberta

The Role:

Prairie Mobile Communications is looking for a Service Coordinator at our location in Edmonton, AB. This is a full-time, permanent role. Service Coordinator is the first contact for our walk-in and over-the-phone customers. Duties and responsibilities will include answering questions on our wide range of products and services, booking service and installation appointments, providing day-to-day support to office operations, calling customers to follow up on the service they received or their purchase, inventory counts, and other administrative duties as required.


  • High School Diploma or equivalent
  • Experience in customer service/office admin
  • Experience in the technical service industry is an asset
  • Able to write up service orders.
  • Perform first-level review of work orders to ensure all information is filled out correctly
  • Scheduling service work and dispatch
  • Coordinate rentals, track and process work orders
  • Strong verbal and written communication skills to  communicate effectively with all levels of employees and customers
  • Excellent time management  and organization skills
  • Is a self-starter who can work independently and as part of a team
  • Computer skills: Email, Internet and customer relationship management(CRM) software is an asset.
  • A valid driver’s license is required with access to reliable transportation
  • Willingness to continuously learn and a positive can-do attitude

Working Conditions:

  • Office-based, Monday to Friday, 8.00 am -5:00 pm, with 1 hour lunch break
  • Business Casual dress
  • Must have the ability to sit for prolonged periods
  • Manual dexterity required to use a desktop computer, desk phone
  • Must have the ability to sit for prolonged periods
  • In-person, phone, and video interactions with employees, customers, and general public
  • Must be in good physical condition, able to stand, lift (up to 25lbs), bend, and crouch as needed
  • Occasional driving required in and around the area for mail pick up/drop off, bank deposit, and courier drop-offs

Why Choose Prairie Mobile:

  •  Competitive wage and comprehensive benefits, including extended health, dental and vision plans
  • Employee Retention   Programs, including Long Term Service Awards and Education Assistance Program
  • RRSP Matching Program
  • Professional training and development, with an opportunity to grow in this role
  • Team-based environment
  • Continuous support to succeed in your role

If you want to join a dynamic team that is result-oriented, adaptable and possesses a positive can-do- attitude, we welcome your application submission.

You can find your fit and help us connect people to what’s important to them.

To apply, please submit your resume to with the subject title Service Coordinator, Edmonton.

Prairie Mobile Communications is an equal-opportunity employer. We thank all applicants for their interest.

Only those selected for interviews will be contacted.

Prairie Mobile Communications is an equal opportunity employer. We thank all applicants for their interest. Only those selected for interviews will be contacted.

Apply Now!

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