The Role:

Prairie Mobile Communications is looking for a Service Coordinator at our location in Edmonton, AB. This is a full-time, permanent role. Service Coordinator is the first contact for our walk-in and over-the-phone customers. Duties and responsibilities will include answering questions on our wide range of products and services, booking service and installation appointments, providing day-to-day support to office operations, calling customers to follow up on the service they received or their purchase, inventory counts, and other administrative duties as required.

Qualifications:

• High School Diploma or equivalent
• Experience in customer service/office admin
• Experience in the technical service industry is an asset
• Able to write up service orders.
• Perform first-level review of work orders to ensure all information is filled out correctly
• Scheduling service work and dispatch
• Coordinate rentals, track and process work orders
• Strong verbal and written communication skills to  communicate effectively with all levels of employees and customers
• Excellent time management  and organization skills
• Is a self-starter who can work independently and as part of a team
• Computer skills: Email, Internet and customer relationship management(CRM) software is an asset.
• A valid driver’s license is required with access to reliable transportation
• Willingness to continuously learn and a positive can-do attitude

Working Conditions:

• Office-based, Monday to Friday, 8.00 am -5:00 pm, with 1 hour lunch break
• Business Casual dress
• Must have the ability to sit for prolonged periods
• Manual dexterity required to use a desktop computer, desk phone
• Must have the ability to sit for prolonged periods
• In-person, phone, and video interactions with employees, customers, and general public
• Must be in good physical condition, able to stand, lift (up to 25lbs), bend, and crouch as needed
• Occasional driving required in and around the area for mail pick up/drop off, bank deposit, and courier drop-offs

Why Choose Prairie Mobile:

•  Competitive wage and comprehensive benefits, including extended health, dental and vision plans
• Employee Retention   Programs, including Long Term Service Awards and Education Assistance Program
• RRSP Matching Program
• Professional training and development, with an opportunity to grow in this role
• Team-based environment
• Continuous support to succeed in your role

If you want to join a dynamic team that is result-oriented, adaptable and possesses a positive can-do- attitude, we welcome your application submission.

You can find your fit and help us connect people to what’s important to them.

To apply, please submit your resume to careers@prairiemobile.com with the subject title Service Coordinator, Edmonton.

Prairie Mobile Communications is an equal-opportunity employer. We thank all applicants for their interest.

Only those selected for interviews will be contacted.