Service Coordinator

Service Coordinator

Post Date: February 15, 2024
Closing Date: Open until filled
Location: Winnipeg

Job Summary

The Service Coordinator is responsible for providing excellent customer service and product information to radio customers either in person, online or via telephone. The Service Coordinator interacts with all levels of staff, customers, and the general public.

Job Responsibilities

  • Serve as the first point of contact for customers and respond to inquiries regarding radio, satellite, paging equipment, merchandise, installation, and repairs.
  •  Assist with sales of radio accessories including but not limited to antenna, connectors, mics, and batteries.
  •  Book service calls, prepare work orders and schedule appointments for installations and garage work in collaboration with the Service Team.
  •  Receive incoming repairs, process outgoing repairs, and work orders for pick-up; coordinate with customers for pickup when service work is completed.
  • Proactively contact customers to notify them of eligibility for routine check-ups, maintenance, cleaning, services, etc.
  • Assist customers by troubleshooting radio problems in collaboration with Service Technicians.

Qualifications

  • High School Diploma or equivalent.
  • Three (3) years of customer service experience in a similar front desk role.
  • Two (2) years’ experience in a technical service industry.
  • Familiarity with a variety of communications equipment is an asset.
  • Proficiency with Microsoft Office 365 applications (Outlook, Excel, Work, Teams).
  • Knowledge of an ERP/CRM or iQmetrix is an asset.
  • Strong oral and written communication skills to communicate effectively with all levels within the organization and with internal and external stakeholders.
  • Superior time management and organization skills.
  • Valid Driver’s License for travel as required or moving vehicles in or out of the garage.v

Why Choose Prairie Mobile

  • Competitive wage.
  • Comprehensive benefits including extended health, dental, vision and more.
  • RRSP matching and Educational Assistance Program.
  • Continued support to succeed in your role.
  • Respectful and fun workplace environment driven by our company culture values.
Find your fit and help us connect people to what’s important to them. To apply, please submit your resume online at prairiemobile.com/careers. Prairie Mobile Communications is an equal-opportunity employer.
Prairie Mobile Communications is an equal opportunity employer. We thank all applicants for their interest. Only those selected for interviews will be contacted.

Apply Now!

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